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NederlandsFrequently Asked Questions
Find quick answers to the most common questions about our taxi services.
You can book your taxi in several ways: by phone at +32 80 XX XX XX, via our website online, or directly from our mobile app. We recommend booking in advance for airport trips or specific times.
Payment is made in advance when booking via our secure website. We accept bank cards (Visa, Mastercard) and PayPal. We do not accept cash payments.
Cabsy mainly serves Malmedy and the surrounding municipalities in the Eastern Cantons. We also provide long-distance trips to airports (Liège, Brussels, Cologne) and major cities in Belgium and neighboring countries.
Yes, you can cancel your booking free of charge up to 24 hours before the scheduled pick-up time. After this period, the full amount is due.
Yes, pets are accepted in our vehicles. We ask that small animals be transported in a suitable cage or carrier. For large dogs, please inform us when booking.
Our fares are calculated according to the legal meter rate in force in Belgium. They include pick-up, mileage and waiting time. Surcharges may apply for bulky luggage, night trips (10pm-6am) or public holidays.
Yes, if you have developed a trusting relationship with one of our drivers, you can request to be picked up by them when booking. We will do our best to accommodate your request, subject to availability.
Yes, we provide transfers to all Belgian and nearby international airports: Liège, Brussels-Zaventem, Charleroi, Maastricht, Cologne-Bonn. We recommend booking these trips in advance and allowing extra time for flight schedules.
If you have forgotten an item in one of our vehicles, contact us immediately by phone or email, specifying the date, time and route taken. We will contact the driver concerned and get back to you as soon as possible.
Yes, Cabsy offers tailored solutions for businesses: professional accounts with monthly billing, preferential rates for regular trips, and detailed ride tracking. For individual customers, payment is required in advance at the time of booking. Contact us to set up a personalized partnership based on your company's needs.